Refund Policy
Effective Date: [27/11/2023]Thank you for choosing IIGM Institute, an online platform for livestock courses provided by the Foundation for Incubation in Livestock Entrepreneurship and Research (FILER). This Refund Policy outlines the terms and conditions for refunds related to course enrollment on our website iigminstitute.com.
1. Course Fees
All course fees are clearly stated on our website and are payable in advance. By enrolling in a course on IIGM Institute, you agree to the payment terms specified at the time of enrollment.
2. Refund Requests
Refund requests will be considered under the following circumstances:
- i) Technical Issues :If you experience technical issues preventing you from accessing the course materials, and we are unable to resolve the issue within a reasonable timeframe.
- ii) Course Cancellation:In the event that IIGM Institute cancels a course, you will be entitled to a full refund of the course fee.
3. Exclusions from Refunds
Refunds will not be provided under the following circumstances:
- i) Change of Mind: We do not provide refunds for changes of mind or circumstances.
- ii) Incomplete Course:If you do not complete the course, you will not be eligible for a refund.
4. How to Request a Refund
To request a refund, please contact our support team at info@iigminstitute.com within 30 days of the course start date. Provide detailed information about the issue, including any relevant screenshots or documentation.
5. Refund Processing
Refunds will be processed within 45 days of the approval of the refund request. The refund will be issued using the same payment method used for the original transaction.
6. Contact Information
If you have any questions or concerns regarding our Refund Policy, please contact us at info@iigminstitute.com.
By enrolling in a course on IIGM Institute, you acknowledge and agree to the terms of this Refund Policy. This policy is subject to change, and any updates will be effective immediately upon posting on our website.